How We Handle Your Information

When you interact with our website or contact us, we may collect the following types of information:

• Contact information: Name, email address, and phone number provided through our contact form, WhatsApp, or direct communication.
• Enquiry details: The nature of your enquiry, areas of concern, and any messages you choose to send us.
• Consultation photos: Images shared voluntarily for remote assessment purposes, handled with strict confidentiality.
• Technical data: IP address, browser type, device information, and pages visited, collected automatically by our website analytics tools.
• Communication history: Records of WhatsApp messages, emails, and other communications with our team.

We only collect information that is necessary for the purpose of providing healthcare consultation, responding to enquiries, and improving our services. We do not collect sensitive personal data beyond what is directly relevant to your healthcare enquiry.

Miami Plastic Surgery & Hair Transplant Center uses WhatsApp as a primary communication channel for patient enquiries and consultation coordination. Please be aware of the following:

• WhatsApp messages are transmitted through WhatsApp's platform and are subject to WhatsApp's own privacy policy and data practices.
• Messages sent via WhatsApp are accessible to our clinical and administrative team for the purpose of responding to your enquiry and coordinating care.
• Photographs or medical images shared via WhatsApp for assessment purposes are treated with strict medical confidentiality and are not shared with third parties.
• Contact forms submitted on our website transmit your details to our team through secure email communication.
• We strongly advise against sharing highly sensitive personal or financial information via messaging platforms unless specifically requested for clinical assessment.

Any medical information, photographs, health history, or clinical details shared with our team for consultation purposes are treated with the highest level of confidentiality consistent with medical professional standards.

• Medical information is used solely for the purpose of providing consultation, clinical assessment, and patient care coordination.
• Consultation photographs shared for remote assessment are stored securely and are not published, shared with third parties, or used in any marketing material without explicit written consent.
• Patient records and consultation information are maintained in accordance with applicable medical record-keeping requirements.
• Access to medical records is restricted to the clinical team directly involved in your care.

We take the confidentiality of medical information extremely seriously and maintain appropriate administrative and physical safeguards.

Our website uses analytics tools to understand how visitors use the site, which pages are visited most frequently, and how users navigate between pages. This information is used to improve the website experience and does not identify individual visitors personally.

Our website may use cookies — small text files stored on your device — for the following purposes:

• Essential cookies: Required for the website to function correctly.
• Analytics cookies: Used to collect anonymised information about website usage.
• Preference cookies: Used to remember settings such as theme preferences.

You can manage cookies through your browser settings. Disabling cookies may affect some functionality of the website.

Our website and communications may involve the following third-party platforms and services:

• WhatsApp (Meta Platforms): Used for patient communication and consultation coordination.
• Google Analytics or similar: Used for website traffic and usage analytics.
• Google Maps: Embedded on our website to display clinic location.
• Email providers: Used for contact form enquiry delivery.

These third-party services have their own privacy policies which govern how they handle your data. We do not sell, rent, or trade personal information to any third parties for marketing purposes.

We take reasonable steps to protect personal information from unauthorised access, disclosure, alteration, or destruction. These measures include:

• Limiting access to personal and medical information to the clinical and administrative staff who require it.
• Storing digital records securely with appropriate access controls.
• Using HTTPS encryption for website data transmission.

However, no method of electronic transmission or storage is completely secure. While we make every effort to protect your information, we cannot guarantee the absolute security of data transmitted over the internet or via messaging platforms. By communicating with us electronically, you accept this inherent limitation.

In the event of a data breach that affects your rights and freedoms, we will take appropriate steps to address the situation and notify affected individuals where required.

Our website is accessible globally, and we receive enquiries from patients across different countries including the USA, UK, UAE, Canada, Australia, and many others. If you access our website or communicate with us from outside Pakistan:

• Your personal information may be processed and stored in Pakistan, where different data protection laws apply compared to your home country.
• By submitting information through our website or WhatsApp, you consent to this transfer and processing.
• We handle all information in accordance with the standards described in this policy regardless of the visitor's location.

If you have specific concerns about cross-border data handling, please contact us directly to discuss.

You have the following rights regarding the personal information we hold about you:

• Access: You may request a copy of personal information we hold about you.
• Correction: You may request correction of inaccurate information.
• Deletion: You may request deletion of personal information we hold, subject to any clinical record-keeping obligations.
• Communication preferences: You may request to stop receiving marketing communications at any time.

To exercise any of these rights, please contact us through the details provided at the end of this policy.

We reserve the right to update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. The "Last updated" date at the top of this page indicates when the most recent changes were made.

Continued use of our website or services after changes to this policy constitutes acceptance of the updated terms. We encourage you to review this policy periodically.

If you have questions or concerns about this privacy policy, how your information is handled, or wish to exercise any of your rights, please contact us: